Pontypandy Fire Station is a large Full-Time fire station based in the small coastal village of Pontypandy. It mainly covers Pontypandy and the surrounding forestry and coastal parts of the southern area. Originally, it was a small station which housed Jupiter, but after some time, it was gradually extended to also house Venus as well.
In Heroes of the Storm, the fire station was completely rebuilt with a new and modern outlook. The new fire station now has four vehicle bays and can hold up to 5 rescue vehicles.
- Appliance Bays: This is where Jupiter, Venus, Mercury, Hydrus and Phoenix are parked between missions. There are also lockers which one contains 2 rolls of training hoses, nozzles, jaws of life and a stair chair and the others containing the firefighters' personal belongings. In between these lockers, there is a bench to change into the animal rescue uniforms and there is also a helmet shelf with the firefighters turnout gear underneath, various safety and instruction posters and the alert alarm.
- Briefing room: The briefing room is where the firefighters are briefed of training or certain situations.
- Control Room: The control room/office has a desk with a chair, a computer, a phone and a lamp. There is also a control area with a headset, microphone, a touchscreen data system, a vehicle selection screen, the Map-screen 700, certificates and trophies, and the famous red button for the heritage Bell and Alert alarm.
- Kitchen: This room contains; a worktop with a gas cooker (with steam extractor), a fridge, a table with 6 chairs, a fire exit, a sliding pole, door to the balcony, a water dispenser, blue checkered carpets and wooden flooring and the heritage emergency bell.
- TV Area: This area contains; a sofa, an armchair, a television, a desk with a computer, a bookshelf and a sliding pole.
- Balcony: The balcony is where the fire station flag is raised every day.
- Training Tower: The training tower is used for the firefighters to practice certain emergencies which they might come across.
- Smoke training room: The smoke training room is a small dark room connected to the training tower for the firefighters to do their BA training.
- Station Rear: This is where the firefighters do their training and is where the 4 main outlets for hose training are located, off which 3 contain water and 1 containing sticky foam.
- Chief Fire Officer Boyce (Chief Officer for the fire service, occasional visits)
- Station Officer Steele (Senior Officer in charge of the fire station)
- Fireman Sam (Lead Firefighter)
- Elvis Cridlington
- Penny Morris (Full Time Since Series 5, Fitness Trainer)
- Arnold McKinley (Since Heroes of the Storm)
- Ellie Phillips (Since Heroes of the Storm)
- Jerry Lee Cridlington (Fills in for absences)
- Auxiliary Fireman Trevor Evans (Original Series only)
Fire Station's Dog
The vehicles at the Fire Station include:
- Jupiter (Aerial Ladder Combined Fire Engine) - Driven by Fireman Sam and occasionally Elvis Cridlington, Penny Morris, Ellie Phillips, Station Officer Steele or Chief Fire Officer Boyce
- Venus (Rescue Tender) - Driven by Penny Morris and occasionally the rest of the crew
- Mercury (Quad Bike) - Driven by Fireman Sam, Station Officer Steele, Elvis Cridlington or Penny Morris
- Hydrus (Off-road and Water Rescue Vehicle) - Driven by Fireman Sam or Penny Morris
- Phoenix (Crane) - Driven by Ellie Phillips, Penny Morris, Arnold McKinley or Fireman Sam (sticker only)
- Mobile Command Unit (Used when the station was being rebuilt) - Driven by Fireman Sam or Station Officer Steele
- Bay 1: Venus
- Bay 2: Jupiter
- Bay 3: Phoenix
- Bay 4: Mercury and Hydrus
- From Series 1-4, the station had a kitchen/sitting area and Steele's Office.
- In series 5, it gained a gym and the bay was rebuilt to house Venus as well as the new Jupiter.
- From series 6-9, the interior was completely rebuilt with the kitchen upstairs and the office downstairs
- When the new station was built, they knocked down a row of houses, rebuilt part of the stone wall and moved the driveway in order to expand the ground area to meet up with the road for the station to fit.
- Jupiter & Phoenix’s bays have exhaust extractors
- Since Series 10, the station now has wig wag lights at the start of the driveway.
- From Series 10 onward, the BA sets underneath the helmets are replaced with the firefighters turnout gear as they now have station wear.
- Outside the Control Room, there is a picture of the original fire station with Jupiter from 1987.
- In the control room, they still have the picture of the crew from Series 5. Station Officer Steele comments in Heroes of the Storm "Couldn't have a new fire station without the old picture.."
- In Series 11, the blue lights above each bay flash instead of rotate.
- In Series 1-4 Station Officer Steele (or whoever happened to be at the station) would always push a button on the printer desk after tearing off the call report, most likely to notify the dispatch center that they had received the call and were on their way, however since Series 5 whoever tears off the call report doesn't even though the box is still visible in Series 5.
- In Series 1-4, it appears the dispatch center sets off the bell, however, ever since Series 5 usually one of the firefighters at the station pushes a button to set it off. Occasionally this appears to not be the case, as sometimes the bell rings without the button being activated, although it may have been off-screen.
- In Series 5, the bay that housed Venus was always off-screen, with Venus appearing from the right side of the screen, however ever since Series 6 Venus now has a bay next to Jupiter. As a result, the single door was split up into two doors with a column in-between.
- In Series 1-5, the door(s) had no logos on them, but ever since Series 6 both/all doors have the Pontypandy Fire Service logo on them.
- From Series 6 to Heroes Of The Storm, there are now two beacon lights outside of the station doors.
- In Series 1-4, there were two separate horizontally-opening doors, but ever since Series 5 they were replaced with first a single vertically-opening door and then several vertically-opening ones.
- In Series 1-4, the station had a sign above one of the windows, written in both English and Welsh, but ever since Series 5 it has been absent, most likely to make translations easier. This is also why none of the Pontypandy Fire Service's vehicles have any lettering on them or why there's a lack of written signage around Pontypandy.