Pontypandy Fire Station is a large full-time fire station based in the small coastal village of Pontypandy. It mainly covers Pontypandy and the surrounding forestry and coastal parts of the southern area. Originally, it was a small station which housed Jupiter, but after some time, it was gradually extended to also house Venus as well.
In Heroes of the Storm, the fire station was demolished and completely rebuilt with a new and modern outlook. The new fire station now has four vehicle bays and can hold up to five rescue vehicles.
- Appliance Bays: This is where Jupiter, Venus, Mercury, Hydrus and Phoenix are parked between missions. There are also lockers which one contains two rolls of training hoses, nozzles, jaws of life and a stair chair and the others containing the firefighters' personal belongings. In between these lockers, there is a bench to change into the animal rescue uniforms and there is also a helmet shelf with the firefighters turnout gear underneath, various safety and instruction posters and the alert alarm.
- Briefing room: The briefing room is where the firefighters are briefed of training or certain situations.
- Shower Room: The shower room has only ever been known to be used in the Annual story, The New Power Hose!, but a door for a shower rooms is still seen next to the briefing room in the current station.
- Control Room: The control room/office has a desk with a chair, a computer, a phone, a lamp and a shelf with books, an old golden helmet and a black toy train. There is also a control area with a headset, microphone, a touchscreen data system, a vehicle selection screen, the Map-screen 700, certificates and trophies, and the famous red button for the heritage Bell and Alert alarm.
- Kitchen: This room contains; a worktop with a gas cooker (with steam extractor), a fridge, a table with six chairs, a fire exit, a sliding pole, door to the balcony, a water dispenser, blue checkered carpets and wooden flooring and the heritage emergency bell.
- TV Area: This area contains; a sofa, an armchair, a television, a desk with a computer, a bookshelf and a sliding pole.
- Balcony: The balcony is where the fire station flag is raised every day.
This is where the Mobile Command Unit is kept
- Training Tower: The training tower is used for the firefighters to practice certain emergencies which they might come across.
- Smoke training room: The smoke training room is a small dark room connected to the training tower for the firefighters to do their BA training.
- Station Rear: This is where the firefighters do their training and is where the four main outlets for hose training are located, off which three contain water and one containing sticky foam.
- Chief Fire Officer Boyce (Chief Officer for the fire service, occasional visits)
- Station Officer Steele (Senior Officer in charge of the fire station)
- Samuel "Sam" Jones (Lead Firefighter)
- Elvis Cridlington (Firefighter, Mess Manager)
- Penny Morris (Firefighter, Full Time Since Series 5, Fitness Trainer)
- Arnold McKinley (Firefighter, Since Heroes of the Storm)
- Ellie Phillips (Firefighter, Since Heroes of the Storm)
- Jerry Lee Cridlington (Firefighter from Newtown, Fills in for absences)
- Trevor Evans (Auxiliary Fireman, Original Series only)
- Mike Flood (Reserve Firefighter)
- Charlie Jones (Reserve Firefighter)
Fire Station's Dog
The vehicles at the Fire Station include:
- Jupiter (Aerial Ladder Combined Fire Engine) - Driven by Fireman Sam and occasionally Elvis Cridlington, Penny Morris, Ellie Phillips, Station Officer Steele or Chief Fire Officer Boyce
- Venus (Rescue Tender) - Driven by Penny Morris and occasionally the rest of the crew
- Mercury (Quad Bike) - Driven by Fireman Sam, Station Officer Steele, Elvis Cridlington and Penny Morris
- Hydrus (Off-road and Water Rescue Vehicle) - Driven by Fireman Sam and Penny Morris
- Phoenix (Crane) - Driven by Ellie Phillips, Penny Morris, Arnold McKinley and Fireman Sam (sticker only)
- Mobile Command Unit (Base of operations at large incidents) - Driven by Fireman Sam and Station Officer Steele
- Bay 1: Venus
- Bay 2: Jupiter
- Bay 3: Phoenix
- Bay 4: Mercury and Hydrus
- The original fire station was built 50 years before the events of Safe with Sam.
- From Series 1 - 4, the station only had a small bay for Jupiter, a kitchen/sitting area and Steele's Office.
- The original fire station seems to be loosely based on Clevedon Fire Station in Somerset.
- In Series 5, it gained a gym at the opposite end of the kitchen by the pole and the engine bay was rebuilt to house Venus as well as the new Jupiter.
- From Series 6 - 9, the interior was completely rebuilt with the kitchen upstairs and the office downstairs
- In Series 6 the station gained a training tower at the rear, which was later taken down brick by brick and rebuilt at the front when the new station was built
- When the new station was built, they knocked down a row of houses, rebuilt part of the stone wall and moved the driveway in order to expand the ground area to meet up with the road for the station to fit.
- Jupiter and Phoenix’s bays have exhaust extractors.
- Since Series 10, the station now has wig wag lights at the start of the driveway.
- From Series 10 onward, the BA sets underneath the helmets are replaced with the firefighters' turnout gear as they now have station wear.
- Outside the Control Room, there is a picture of the original fire station with Jupiter from 1987.
- In the control room, they still have the picture of the crew from Series 5. Station Officer Steele comments in Heroes of the Storm "Couldn't have a new fire station without the old picture.."
- In Series 11, the blue lights above each bay now flash instead of rotate.
- In Series 1 - 4 Station Officer Steele (or whoever happened to be at the station) would always push a button on the printer desk after tearing off the call report, most likely to notify Fire Control that they had received the call and were mobile to an incident, however since Series 5 whoever tears off the call report doesn't even though the box is still visible in Series 5.
- In Series 1 - 4, Fire Control sets off the bell, however, ever since Series 5 usually one of the firefighters at the station pushes a button to set it off. Occasionally this appears to not be the case, as sometimes the bell rings without the button being activated, although it may have been off-screen.
- In Series 5, the bay that housed Venus was always off-screen, with Venus appearing from the right side of the screen, however ever since Series 6 Venus now has a bay next to Jupiter. As a result, the single door was split up into two doors with a column in-between.
- In Series 1 - 5, the door(s) had no logos on them, but ever since Series 6 both/all doors have the Pontypandy Fire Service logo on them.
- In Series 1 - 4, there were two separate horizontally-opening doors, but ever since Series 5 they were replaced with first a single vertically-opening door and then several vertically-opening ones.
- In Series 1 - 4, the station had a sign above one of the windows, written in both English and Welsh, but ever since Series 5 it has been absent, most likely to make translations easier. This is also why none of the Pontypandy Fire Service's vehicles have any lettering on them or why there's a lack of written signage around Pontypandy.
- In Series 6 - 9, a picture of the Fire Brigade from Series 5 can be found in Station Officer Steele's office.
- From Series 1 - 5 all the rooms were on 1 level, but there was still a sliding pole which lead to apparently nowhere.